Realty Wolf Pvt Ltd
Effective Date: [13/08/2024]
1. Introduction
Realty Wolf Pvt Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our website visitors, clients, partners and any individuals whose personal data we process. This Privacy Policy describes how we collect, use, disclose, store, transfer, and protect information gathered through our website(s), services, advertisements, and other interactions.
By visiting or using our website or services (including communications, lead forms, property enquiry, ads interaction), you agree to the collection and use of your information as described in this policy.
2. Who We Are / Data Fiduciary
- Company: Realty Wolf Pvt Ltd
- Registered Address: Unit No. 8A, Ground Floor, Tower B4, Spaze Itech Park Sector-49, Sohna Road, Gurgaon(HR)
- Contact Email: realtywolfpvtltd@gmail.com
- Contact Number: +91 9953558079
We are the “Data Fiduciary” under applicable laws (including India’s Digital Personal Data Protection Act, 2023 (DPDP Act)) and responsible for your data in our operations.
3. What Data We Collect
We collect various types of information, including:
A. Personal Data
This is data that identifies you or can identify you. Examples include:
- Name
- Email address
- Phone number
- Address
- Identity verification documents (if required)
- Photographs (if required, e.g. for property visits)
B. Property Preferences and Related Data
Since we act as channel partners working with multiple developers, we also collect:
- Property preferences (location, budget, type of property, area, developer preferences)
- Communication history (calls/emails/messages)
- Feedback, enquiries, site visit schedules
C. Usage Data / Technical Data
- Your IP address
- Browser type and version
- Operating system and device model
- Pages you visit, time spent, clicks, scrolls
- Referrer URL (how you came to our site)
- Date/time stamps
D. Cookies & Tracking Technologies
- Cookies (first-party and third-party)
- Pixels, web beacons, tags
- Device identifiers
- Analytics data
4. How We Use Your Data (Purposes)
We use your data for these purposes:
- To provide our services: matching you with suitable properties, arranging site visits, communicating with developers, etc.
- For lead management – to contact you in response to enquiries or follow up on your preferences.
- For marketing & promotions, including sending newsletters, property offers, updates (only if you have opted in).
- To run and optimize advertisements on platforms like Google, Meta (Facebook/Instagram), LinkedIn, etc. This includes remarketing, conversion tracking, audience segmentation.
- For analytics and improving our website, user experience, performance monitoring.
- To comply with legal obligations and for security, fraud prevention, verifying identity (if required).
5. Legal Basis and Consent
- We will collect and process your personal data only where one or more legal bases apply, including your consent, performance of a contract, legitimate interest, or as required by law (e.g. anti-fraud, compliance).
- For advertisement-related uses (targeting, cookies, remarketing), we will obtain your consent where required (e.g., via cookie banners or consent management tools).
- You have the right to withdraw consent (for those purposes based on consent) at any time. Withdrawal will not affect processing carried out before withdrawal.
6. Sharing / Disclosure of Data
We do not sell your personal data. However, we may share your data with:
- Developers and real estate partners: to enable property viewings, match offers, check availability, etc.
- Service providers / third-party processors: such as marketing agencies, analytics providers, hosting services, CRM tools, email service providers, ad platforms, payment processors. These parties act under contract and must protect your data.
- Ad platforms (Google, Meta, LinkedIn etc.): For ad delivery, analytics, conversion tracking, retargeting.
- Legal / regulatory authorities: where required by law, legal process, court order, or to protect our legal rights, or in case of investigation or fraud.
- Business transactions: in case of mergers, acquisitions, corporate restructuring, we may transfer data as part of that transaction (with obligations to protect your data).
7. Cookies, Tracking & Advertising
- We use cookies and similar technologies to collect usage data, enable certain functionality, remember your preferences, and to deliver targeted advertising.
- When you interact with our ads (on Google, Meta, LinkedIn), we may use cookies, pixels, or other tracking identifiers to measure effectiveness (e.g., conversions), for remarketing, etc.
- We provide clear information about cookies via a Cookie Policy or within the Privacy Policy, and where necessary ask for your consent.
8. Data Retention
- We retain your personal data only for as long as necessary for the purposes stated: fulfilling your property enquiries, for marketing (if opted-in), for legal or regulatory compliance, for fraud prevention etc.
- Once the data is no longer required, or you request deletion (where applicable), we will securely delete or anonymize it.
9. International / Cross-Border Transfer
If any personal data is transferred to or processed in jurisdictions outside India (for example, cloud servers, third-party processors abroad), we will ensure that suitable protections are in place (e.g. contractual safeguards) and such transfers comply with applicable laws.
10. Security Measures
- We use industry-standard technical and organizational measures to protect personal data: encryption, secure servers, access controls, etc.
- We regularly review our security practices and, where required, conduct audits.
- However, no system is completely secure; while we strive to protect your data, we cannot guarantee absolute security.
11. Your Rights and Control
Depending on your jurisdiction and applicable law (e.g. India DPDP Act), you may have rights such as:
- Right to access the personal data we hold about you
- Right to correct or update inaccuracies
- Right to delete (“right to be forgotten”) in certain circumstances
- Right to withdraw consent for processing based on consent
- Right to object to certain types of processing (including direct marketing, profiling, ads)
- Right to restrict or limit processing in certain cases
To exercise your rights, please contact us at the contact details given below. We will respond within the time period required by law.
12. Minors
Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have collected information from a minor, please contact us to have the data removed.
13. Changes to This Privacy Policy
We may modify or update this Privacy Policy from time to time. When changes are made, we will update the “Effective Date”. We may notify you via email or other means if required.
14. Advertisement-Specific Disclosures
Because we run ads on platforms such as Google, Meta, LinkedIn, etc., we also make these disclosures:
- We participate in remarketing, conversion tracking, and behavioural or interest-based advertising.
- We (or our third-party partners) may collect and use cookies, device identifiers, IP address, browsing behaviour etc. to deliver and evaluate ads.
- You can opt-out of personalised ads, disable cookies via your browser settings, or by using ad platform tools (e.g. Google Ads Settings).
- We ensure that our advertising practices comply with the applicable advertising platform policies (Google Ads policy, Meta policies, etc.).
15. Grievance Redressal / Data Protection Officer
If you have any questions, complaints or requests related to your personal data or this Privacy Policy, you can contact:
Grievance Officer / Data Protection Contact
Email: realtywolfpvtltd@gmail.com
We aim to respond to your requests or complaints within [e.g. 30 days] (or time period required under law).
16. Jurisdiction & Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be resolved under the exclusive jurisdiction of courts.
17. Miscellaneous
- If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in effect.
- Our employees or partners who have access to your personal data are bound by confidentiality obligations.